Orders are processed and shipped within 1-7 business days (excluding weekends, holidays). Shipping times may vary depending on your location. Once you order has been shipped you will receive tracking information through your email. Please note that we are not responsible for any delays caused by the shipping carrier.

Exchanges and returns are only accepted for defective items or incorrect product and meet the following requirements:
• The request is made within 5 days of delivery.
• The item is unworn, unwashed, and in its original condition with tags attached.
If the defective item or incorrect item  you wish to exchange is out of stock, a full refund will be issued to your original payment method. For questions or to begin a return or exchange, please contact us at info@capsule-online.com

Refunds are only issued in the following case:

• You received a defective or incorrect product and a replacement is unavailable or out of stock.

All refunds are issued to your original payment method and may take up to 7–10 business days to process, and will depend on your bank or payment provider.